Help
 
Contacts & Support
 

 
HR Connex
 
1-855-855-0785 From North America
 
From all other locations: 1-314-292-0391 
 
·    OAL (Other Airline) Business Travel
· Billing Inquiries
· Employee Travel Profile Inquiries
· Policies and procedures (Consult Employee Travel Website-News and Policies first)
· General assistance with Employee Travel Website
 

 
Employee Call Centre
 
1-800-413-1113 from Canada and USA
 
204-941-2887 – Personal Travel from all other locations
 
514-369-7871 – Business Travel from all other locations
 
·    ID50
· ID75
· ID90
· Exceptional bookings
· Employees without a PIN or without access to Speech Recognition or Employee Travel Website
· PIN reset
· Promotional code issuance assistance
 

 
General Reservations
1-888-247-2262
 
·    Assistance with Web promotional codes booking related (Go AC, Go AC Family, Go AC Specials)
 
 
Need Help?  Please consult the following grid as we want to direct you to the appropriate support team.
 
Issue
What you Should do or Who you Should Contact
 
Web not available
 

Same day travel, for Personal - Space available travel or Business Travel, call Speech Recognition:
1-888-834-6660 - Anywhere in North America

514-369-2739 – All other locations
 
For all other types of travel call the Employee Call Centre: 1-800-413-1113 from Canada and USA
204-941-2887 – Personal Travel from all other locations
514-369-7871 – Business Travel from all other locations
 
Future travel - Try again later.
Policy and Procedures
1) Refer to the Employee Travel Website News and Policies section
2) Go to Aeronet/Neighbourhoods/Employee travel
3) Call the Employee Travel team: 1-855-855-0785 From North America

1-314-292-0391 From all other locations
Questions related to billing, refunds or recharge.
HR Connex: 1-855-855-0785 From North America
1-314-292-0391 From all other locations
Questions related to credit card billing
HR Connex: 1-855-855-0785 From North America
1-314-292-0391    From all other locations
 
Please do not call the credit card company before calling the Employee Travel Team
Lost PIN
Employee Call Centre: 1-800-413-1113 from Canada and USA
204-941-2887 – From all other locations
General Questions on the Employee Travel Website
HR Connex: 1-855-855-0785 From North America
1-314-292-0391 From all other locations
Web functionality problems:
Can’t understand Error Messages
System timed out

1) Retry
2) Use Speech Recognition if applicable
3) Call IBM Help Desk – 514-422-4357

Report ETS malfunction or complaint
IBM Help Desk – 514-422-4357
Web page does not display properly
Browser issue
Problems printing your Itinerary

 

IBM Help Desk – 514-422-4357
 
 
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