Contact and Support
Known Issues:
Some issues have been detected on Employee travel site and we are working hard to fix them. Please check their status and possible workaround.
Employee Travel Care Team
You can contact us for any personal or business travel inquiries.
We can assist you with:
- Policies
- Billing AC Refunds*
- Inquiries about trip reconciliation
- Employee Profiles updates / questions related to
- Adding non-dependent children, nominated partner
- Updating marital status
- Inquiries about Other Airlines ZED travel and/or issues with (myIDTravel)
- Issues related to Refunds for ZED myITravel
- Adjustments to limited quotas (i.e. Flex bundle)
- PIN assistance (during business hours)
* Please call the Employee Travel Care Team before calling your credit card company. ↵
8am - 6pm ET, Mon - Fri
(Closed Sat-Sun, public holidays)
PIN Reset
If you are experiencing issues with your PIN reset, please contact our IT support Team.
24 hours/day, 7 days/week
Jazz Employee Travel
For Jazz employees only.
8am - 5pm ET, Mon - Fri
(Closed Sat-Sun, public holidays)
Employee Call Centre
You can contact us for any booking assistance.
We can help you answering questions about:
- The day of travel
- OAL personal travel on AA and TU only
6am - Midnight ET
7 days/week
Air Canada Reservations
Travel Care Team
You can contact us for any personal or business travel inquiries.
We can assist you with:
- Billing Refunds*
* Please call the Travel Care Team before calling your credit card company. ↵
8am - 6pm ET, Mon - Fri
(Closed Sat-Sun, public holidays)
PIN Reset
If you are experiencing issues with your PIN reset, please contact our IT support Team.
24 hours/day, 7 days/week
Employee Call Centre
You can contact us for any booking assistance.
We can help you answering questions about:
- The day of travel
- OAL personal travel
6am - Midnight ET
7 days/week
Air Canada Reservations
General Reservations
Ready. Set. Go AC Confirmed!
You have access to a variety of confirmed travel options.
