As Easy As 1, 2, 3

1 Book

The Employee Travel Site (ETS) is your gateway to travel, and it also hosts a wealth of information. We hope this guide helps you as you begin to navigate your new travel privileges.

Depending on your eligibility (defined in your Profile – located under “My Profile”), you can book personal travel such as space available or positive space travel as well as business travel. After 6 months of service, you will have access to other airlines ticketing (OAL).

You can plan and price your trip from the web. If your dates change before or after travel has begun, you can modify your booking anytime, anywhere.

Your flight bookings must be made prior to your arrival at the airport.

At time of booking you will need:

Your Employee/travel ID number
Your PIN
Passport information for all passengers travelling to/from the United States or Australia.

It is your responsibility to ensure you have the proper documents (passport, visa if applicable, etc.) to travel to your destination. This applies to anyone travelling on your Profile. You will be responsible for payment of any visa/immigration fines incurred by Air Canada in the case of non-compliance. Please verify with an embassy or consulate before travel should you be in doubt.

2 Check-In

You can check in with the Air Canada app or AC Life up to 24 hours before your flight departure, or you can check in at the airport, using the Self -Service Express Check-In kiosks where available. The kiosk will print your boarding pass. Take any bags you may be checking in to the Express Baggage drop-off location and proceed to the gate.

Identification
Always carry a government piece of photo ID (Passport, Nexus card, driver’s licence, etc.) Anyone traveling on your Profile (spouse, dependants, parents, or partners) must carry a photo ID as well and everyone must have all applicable documentation required for international travel - including proof of vaccination, etc.
Itinerary
Always carry your itinerary when travelling or ensure it can be easily accessed from your mobile device. Your itinerary printout has information that may be required such as your booking reference, flight number, and departure time.

3 Fly!

You’re on the plane! In the event your itinerary changes based on day of travel availability, remember, an electronic record of your travel on Air Canada operated flights will be recorded - so you will only pay for actual travel.

To correctly assess applicable taxes, a trip is defined as complete when one of the following criteria is true:

You have returned to your point of origin, or
30 days have elapsed since your travel began, or
You have completed eight (8) sectors of travel.

Billing will occur once ANY ONE of the above has taken place. If you have not completed your journey within 30 days, the remaining sectors will be charge and taxed as a separate trip.

Charges will be recorded on your credit card statement. A billing reference number will show the information on the itinerary and passengers. Detailed information concerning the charges will be accessible in your Travel History on the ETS.

IMPORTANT:

Should you have any questions about billing or refunds, call us toll free at 1-833-847-EMPL (3675) or send an e-mail to actravel.voyageac@aircanada.ca.

For any queries related to credit card billing or refunds, please call the toll-free number, do not call your credit card company.

Terminology

APIS: Advance Passenger Information System.
Booking: In this guide, the word "booking" refers to either space available travel or confirmed travel.
ETS: Employee Travel Site.
Nominated Partner: Also called unaccompanied travel partner.
OAL: Other airline with which Air Canada has negotiated special travel privileges.
Partner: Also called additional passengers
PIN: Also referred to as log in password. It must be six digits - numbers only.
Space Available travel: Travel is not confirmed (no seat removed from inventory). Also called standby travel.
Positive Space: Travel is confirmed (seat are removed from inventory). This is still a deplanable priority at the gate (you may be offloaded from the flight).