Please, always cancel your check-in before cancelling your booking

If you cannot make it on the flight you booked, please read the following:

If you are not planning on travelling anymore, please always cancel your check-in before cancelling your booking.

NOTE: cancelling only your booking will not cancel your check in and the upgrade list will be incorrect on the AC App.

We have received many reports about this and in order to avoid any delays or issue for our revenue passengers and standby colleagues we are asking you to follow this policy.