Service Award

Air Canada values and appreciates employee loyalty, which is why we recognize service anniversaries. As a special thank you, we award two Executive Class positive space travel passes to active employees who are celebrating 25, 30, 35, 40, 45, 50 and 55 years of service.

Scope & Eligibility

Applies to active and retired employees of Air Canada (AC), AC Rouge, AC Vacations, and Fasco along with one travel companion.

Rules & Limitations

Have you received a Service Award? Congratulations! Above all, thank you for your contribution to Air Canada! Please review the information below to understand how the Service Award pass works.  

The information provided below is pass-specific and complements the rules outlined in the Employee Travel Policy. In other words, the ETP rules still apply unless otherwise stated below.

Rules

Valid for travel on AC, AC Rouge and AC Express

Valid for travel with one companion of the employee’s choosing.

  • Travel companion must be accompanied by the employee/retiree on all legs/segments of the trip

Bookings must be made within 21 days of the outbound travel date.

Bookings are valid for a maximum of 90 days.

Valid for booking in executive class, pending availability.

  • If there is no space in executive cabin, booking will be made in economy class with executive class waitlisted
  • If there is no space in executive or economy class, another flight must be selected

Valid for a boarding priority of PJA/J00.

Valid for Maple Leaf Lounge access upon presentation of an employee ID and boarding pass.

Subject to applicable taxes. No service charges.

Limitations

Not valid for travel on AC Vacations, Star Alliance, or other airlines.

Not valid for open segments.

Not valid for access to lounges not operated by Air Canada, including contract companies and Star Alliance carriers.

Not valid for Frequent flyer point accumulation.

Not eligible to advance seat selection.

Procedure

Service Award passes are added to your travel profile as they are awarded. If there is more than one Service Award in your travel profile please review your allotment after you have completed a trip and been billed for taxes and airport fees. If there is any error, please inform Employee Travel by contacting them at actravel.voyageac@aircanada.ca

Exceptions & Unique Situations

Trips longer than 30 days and shorter than 90: The trip must be booked including a return flight at the time of the initial booking. Once the trip has started, please contact the Employee Call Centre (ECC) at 1 800 413 1113 to modify the date of your return flight. When this happens, your billing will occur in two parts:

  1. Your departure flight will be billed about 30 days after your departure date
  2. Your return flight will be billed upon completion of your trip

Oversell situations: It is possible in an oversell situation that positive-space pass holders may be denied boarding. If this occurs, Service Award pass holders are eligible for:

Billing: Trips may or may not go as planned, which is why you are only charged for trips taken (not for booked PNRs). As you board a flight (planned or unplanned), a “record” of travel is automatically generated, and billing will be for the flights actually flown even if they are not those you originally booked.

Regardless of the boarding priority you booked or used, billing will occur upon completion of one of the following, whichever comes first:

Example 1

  1. An employee travels from Montreal to Vancouver to Hong Kong
  2. The employee then does a turnaround to travel back to Vancouver, but changes direction and continues to Toronto, then onto Frankfurt and back to Toronto (instead of returning to Montreal)

All travel occurred within 30 days and 8 flight segments, but it will be billed and deducted as more than one trip because the employee did not return to the point of origin. Here is a breakdown of how it would be billed:

Employee billing

According to the example above, the employee may think that only one allotment will be deducted since they travelled within the 30 days and 8 segments required, and did not return to the point of origin. However, any change of direction after the first point of turnaround counts as a trip. The change of direction occurs when the employee travels through Toronto, onto Frankfurt, and then back to Toronto.

Example 2

  1. An employee travels from Halifax to Toronto to Vancouver to Sydney
  2. The employee then travels back to Vancouver ands flies directly back to Halifax

Billing breakdown:

Sydney → Vancouver → Halifax

Non-compliance

When in doubt, it’s better to contact actravel.voyageac@aircanada.ca or call 1-833-847- EMPL (3675) to ask for clarification than to risk making the wrong assumption.

This policy is subject to change without notice.
Last update: Jun 1, 2021