Baggage Policy

This policy presents the rules governing baggage allowance for employees of Air Canada (AC). It covers various scenarios including cabin crew, standby, business travel, etc. Its purpose is to help you understand how much baggage you can bring with you when travelling either for business (and while you are working) or as a contingent traveller using personal travel passes.

Scope & Eligibility

This policy applies to all AC, AC Rouge and AC Express flights:

Useful Definitions

Personal carry-on article:
A small item such as a purse, small backpack or laptop case that can be brought on a flight in addition to a carry-on item.

Rules & Limitations

As AC employees, we all have a responsibility to protect Air Canada’s image. We must be mindful of the perception we create in the eyes of our customers when we travel for personal or business reasons. You can make a positive difference by respecting the rules outlined in this policy, especially when it comes to carry-on baggage, for which space is limited.

Rules

Valid for free baggage delivery in the event of delayed baggage.

Subject to the carry-on baggage and checked baggage allowances outlined in this policy.

Valid for travel with the following (fees apply)*:

  • Pet as checked baggage (AVIH)
  • Sports equipment (SPEQ)
  • Firearms

* Go to www.aircanada.com for acceptance conditions ↵

Limitations

Not valid for interim expenses in the event of delayed baggage.

Rules

The new cabin crew luggage, which replaced the old black and red Bentley luggage, may be used for personal travel with the crew identifiers removed.

The old black and red Bentley cabin crew luggage may be used for personal travel as long as it is checked.

Limitations

The old black and red Bentley cabin crew luggage will not be accepted as carry-on baggage as of April 1, 2018 and must be checked, whether for personal or work-related travel.

Rules

Comply with Air Canada’s carry-on baggage policy, which is available on www.aircanada.com.

Check carry-on luggage whenever possible in order to leave storage space in the cabin for our revenue customers.

Comply with airport agents who ask you to check your carry-on luggage. Whatever the reason, the agent has final authority.

If a carry-on item must be checked, additional fees may apply if it goes over the baggage allowance.

Each passenger may board the plane with one personal article.

Passengers travelling with an infant may board the plane with two personal articles (i.e.: one purse and one diaper bag).

Limitations

Do not store any prohibited items (i.e.: liquids and gels) in your carry-on luggage. For a complete list, visit the Transport Canada website at www.catsa-acsta.gc.ca

Do not store carry-on luggage in the Premium cabin if you are travelling in Economy.

Do not use the overhead bin if you can store your carry-on item under the seat in front of you.

Rules

Each non-revenue passenger is permitted a certain amount of checked baggage depending on the type of pass they’re using. The following allowances apply to all destinations (unless otherwise indicated in the next column):

2 bags / 23 kg (50 lbs) each / 158 cm (62 in)

  • Standby Economy (C2/Y10, D1/Y10, C6/Y10, C7/Y10, B1/Y10, C2/Y09, OAL employees, ZED fares, etc.)
  • Confirmed Economy (P50/Y10, PYG/Y10, PAD/Y10, PY2/Y10, OAL positive space travel, etc.)
  • Confirmed Economy w. standby for Business Class (PYG/J10, PYM/J05, PY1/J05, OAL employees, etc.)

3 bags / 32 kg (70 lbs) each / 158 cm (62 in)

  • Standby Business (C1/J10, C2/J09, A1/J10, B1/J10, OAL employees, etc.)
  • Confirmed Business Class (PJD/J05, PJ1/J05, PJ1/J10, PJA/J00, OAL employees, etc.)

Limitations

The following allowance is an exception to the rules presented in the previous column. It only applies to the destinations and passes specified below :

1 bag / 23 kg (50 lbs) / 158 cm (62 in)

  • China (HKG, PEK, PVG) – Standby Economy / Standby Executive: The one bag allowance is for employees travelling Standby Economy or Standby Executive FROM China to all AC destinations. The standard baggage allowance as outlined in the first column is permitted on flights TO China and for all other travel passes. Sporting equipment will not be accepted in lieu of checked baggage. Employees travelling with a mobility aid are permitted to check one bag as well as the mobility aid.

There is no priority handling of luggage for any kind of travel pass except for confirmed business.

Rules

Subject to the first and second baggage fee.

Subject to excess baggage fees and acceptance of additional, overweight, and oversize baggage. Refer to www.aircanada.com for details.

Limitations

Not entitled to baggage allowance given to employees travelling on non-revenue passes.

Procedure

Baggage inquiries

To inquire about delayed, lost, or damaged luggage:

  1. Go to www.aircanada.com
  2. Choose “Plan” from the menu
  3. Select “Baggage” from the drop down menu
    1. Select “Delayed / Damaged Baggage”
    2. Review the information and follow the appropriate procedure

Exceptions & Unique Situations

The allowance for checked bags is different for non-revenue passengers travelling:

  1. From China to AC destinations
  2. To and from Kingston, Jamaica
    • For details, be sure to check the rules and limitations for Checked Baggage/Non-Revenue Passenger in the table above

Non-compliance

Any violation of the rules presented in this policy could result in denied boarding, baggage fees, and disciplinary measures regarding inappropriate behaviour or harassment of the airport agent.

When in doubt, it’s better to contact actravel.voyageac@aircanada.ca or call 1-833-847- EMPL (3675) to ask for clarification than to risk making the wrong assumption.

This policy is subject to change without notice.
Last update: Nov 08, 2024