OAL Refund Policy
Refunds for ZED Other Airline Reduced Rate Tickets
- It is important to always present your refund request via the original point of purchase as explained below. Only contact one department. Please refrain from sending your request for refund to more than one department.
- Refunds are credited back to the same credit card used for original payment.
Refunding a Fully Unused ZED Other Airline Reduced Rate Electronic ticket starting with the numbers 014 = Air Canada
- If your electronic ZED ticket starting with the numbers 014 is fully unused. Go to the Employee Travel Website >My Bookings > Upcoming Bookings and then input your ZED "Booking Reference" (PNR) to retrieve and submit your ZED Electronic tickets for refund.
- If you have forgotten your ZED booking reference, please contact Employee Travel Care Team at the 1-833-847-3675 option 1 or by email at actravel.voyageac@aircanada.ca to get your booking reference number.
- Refund processing may take up to 12 weeks.
Refunding a Partially used or Purged ZED Other Airline Reduced Rate Electronic ticket or a paper ticket starting with the numbers 014 = Air Canada
- If you are not able to refund your fully unused electronic ticket under the “My Bookings” tab or if you have a partially used or paper ticket beginning with the numbers 014 please complete the form which can be found by clicking on News and Policies > Policies > Forms > Ticket Refund Application >Select the Employee Travel Refund Services. Refund processing may take up to 12 weeks.
Refunding a ZED Other Airline Reduced Rate Electronic ticket issued via myIDTravel starting with any numbers (except for 014)
A ZED ticket that starts with a number that is not 014 was issued on myIDTravel and must be refunded on myIDtravel. Navigate to “Manage Bookings & Tickets”
As rules may differ from one carrier to another refer to the “ID Agreement” section to review the process to follow to initiate a refund.
Example: Hawaiian Airlines
If you are seeking the Status of a Refund on a ZED Other Airline Reduced Rate Electronic ticket starting with any numbers (except for 014 refer to Flight List)
This policy is subject to change without notice.
Last update: Jun 1, 2021