Survivor Travel Policy
This policy presents the rules governing travel privileges for the survivor of an Air Canada (AC) employee or retiree. Its purpose is to help eligible survivors continue to enjoy their travel privileges following the death of a loved one while respecting the conditions of the policy.
Scope & Eligibility
This policy applies to deceased employees of Air Canada, AC Rouge and AC Vacations.
Eligibility depends on the following conditions:
- Active employees must meet retiree eligibility criteria (refer to Retiree Policy)
- Retired employees must have been receiving full retiree travel privileges at the time of their death
To be eligible, survivors must meet the following conditions:
- Spouse or registered common-law partner must be listed on the deceased employee’s travel profile at time of death
- Dependent children must be listed on the deceased employee’s travel profile at time of death
Rules & Limitations
Your loved one earned his/her travel privileges thanks to many years of service to Air Canada. We’d like for you to enjoy them as a surviving family member. The following guidelines should help you make the most of the travel privileges you’ve been granted.
Rules
Subject to terms and conditions of AC’s Employee Travel Policy, including Dress Code and Code of Conduct.
Subject to Non-revenue Baggage Policy.
Spouse and existing dependent children are transferred to the survivor travel profile
Valid for travel on AC, AC Rouge, and AC Express.
Eligible for the following as per travel profile:
- Personal passes (C2/Y10)
- Partner passes (4 annually)
- Flex bundle C1/J (2 annually)
- Go AC suite of products
Pass travel privileges are subject to change at any time without notice.
Priority as per the survivor’s travel profile.
Boarding as per the priority and length of service.
Subject to service charges, as well as all applicable taxes and fees. Please refer to Sector Service Charge chart found in the Pricing and Billing Policy.
Limitations
Not valid for survivors of:
- Former CDN factor 60/70 retirees (except those prior to January 2001)
- Former employees
Not eligible for transfer to the survivor travel profile:
- Parents
- Non-dependent children
- Nominated partners
Employees who were registered as single at their time of death are automatically removed from travel privileges and no survivor profile applies
Not eligible for travel on any service award passes from deceased employee (non-transferable)
Not eligible for travel on other airlines.
Travel privileges for the survivor and children cease when the survivor remarries or enters into a common-law relationship.
Procedure
The surviving spouse or common-law partner must report to Air Canada any changes to:
- Marital status
- Name
- Address information
- Existing dependent children
To do so, please contact Travel Care Team:
- 1-833-847-EMPL (3675)
- actravel.voyageac@aircanada.ca
Travel disruption compensation
No right to flight disruption compensation (in case of cancellation, delay, or denied boarding) and other entitlements under the applicable passenger rights regimes, including Canada's Air Passenger Protection Regulations (APPR) or the European Union's EC261. All individuals travelling agree to release, and waive all claims against Air Canada, its subsidiaries, affiliates, partner and other airlines from any and all liabilities, damages, entitlements to compensation, losses, costs, or expenses arising under such regimes.
Non-compliance
We understand that the loss of a loved one is difficult, even in the best of circumstances. However, we all have a responsibility to other Air Canada employees as well as to the company. Therefore, any disregard of the guidelines presented in this policy will result in disciplinary action, including but not limited to the lifetime suspension of travel privileges for the guilty party and their eligible family members.
When in doubt, it’s better to contact actravel.voyageac@aircanada.ca or call 1-833-847- EMPL (3675) to ask for clarification than to risk making the wrong assumption.
This policy is subject to change without notice.
Last update: May 08, 2024